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Reasons to Move House with Genesis

Flexible Move in Date
You can change the move-in or move-out date later. Just give us a call or chat with us live online.

Electricity and Gas Nationwide

Genesis offers electricity and bottled gas throughout New Zealand, and natural gas across the North Island.

Earn Fly Buys

At Genesis, we're always looking for ways to offer even more value to our customers. That's why our customers on an eligible plan* get Fly Buys for the energy they use everyday.

Moving House FAQs

How can I find out whether the new house uses LPG or piped gas (or neither)?

Bottled gas (LPG) will typically be located on the side of the house. A walk around the property will be all it takes to check if bottled gas (LPG) is at your home, you will find either bottles currently connected, or an LPG installation which looks like a regulator and 2 small pigtails coming from it.

How much notice do I need to give?

Give us at least 3 business days' notice of your move and your new address so we can send you a final bill, and set up services at your new address. If you have already moved, or are moving, that’s all fine, please let us know as soon as you can and we can get everything sorted. It only takes a minute.

If you have an advanced meter we can take a final meter reading remotely, or if you have an old meter, we will need to send a meter reader around for a final reading at your old premises (a charge may apply) or, at our discretion, provide us with a final reading over the phone or via our website.

If you are moving into a flat/apartment, you should speak to your landlord/body corporate about the best way to access your meter as required.

Is there any fee to move properties?

We sometimes have to bill for services over and above your normal power or gas supply charges. So to help avoid unexpected costs, we have listed our service fee pricing schedule here.

What happens if I need to have power, temporarily at both the old and new houses?

Just let us know when the new power should start and when the old one should finish and we will take it from there. You may need to provide us with final and start readings so you are only charged for the power you use, we will let you know when we are setting up your new power account.

Will my rates change at my new address?

It entirely depends on your region and the meter type you have on the property. Our Customer Excellence Team can help with any queries regarding pricing at your new address, call us on 0800 300 400.

Moved in but got no power

First of all, do check that your main switch is in the ‘ON' position. If it is and you still have no power, give us a call to get things sorted.

Call us on 0800 300 400

Moving house tips

We've put together some helpful tips for every step of the moving journey, from planning to the moving day.

* Energy Basic Plans are not eligible for Fly Buys points.
**Dependent on amount of notice given prior to move in date and scheduled delivery days and frequency in your area.