COVID-19 UPDATE

An update from us on COVID-19 and what we’re doing to help NZ, our customers and our people. Read the update

Energy IQ Login

Get great offers and rewards when you switch your Natural Gas to Genesis​

Residential

Natural Gas

Long, hot showers, gourmet meals and a warm home with natural gas.

With coverage throughout the North Island, it’s easy to get your natural gas sorted with Genesis. No matter where you’re moving to or who you’re switching from, we’ll help you create a plan to suit you and your lifestyle. If you switch your electricity too, you’ll get an extra 5% discount and the added benefit of both fuels on one-bill.

  • Looking for price certainty? Lock in your rates on a 12-month Energy Plus or Energy Basic plan.
  • Renting, or unsure what the next 12 months will bring? Go flexible on our Energy Plus plan, with no fees if you move or cancel.

Find plans and pricing

If you're joining us for the first time or moving house, get your natural gas sorted online.

Dual Fuel

Double your rewards and get an extra 5% discount when you have power and gas with us.

FAQs

Where can I find natural gas prices for my region?

You can find an indication of the gas prices we have available on our prices page

Where do I find my account balance and how do I understand my gas bill?

Click here for better understanding of your bill or you can register or log in to use Energy IQ to locate your account balance where you can also: Manage bills and payments, add properties or energy types, and organise moving house or premises in minutes.

I forgot my Energy IQ username and password – how do I reset my password?

Please go to Energy IQ and have your customer number on hand to reset your user name or password. Feel free to find out more about My Account – please click here.

You can also view Ways To Pay Your Power Bill for information on how to pay your bill.

I've heard about the Energy IQ App - how can I find out more?

Click here to visit our website for more information on our App.

You can also view Ways To Pay Your Power Bill for information on how to pay your bill.