Ways To Pay Your Power Bill

A convenient payment option that lets you smooth out the highs and lows of your energy bills. We simply work out your annual energy usage, and divide this up and spread the payments out evenly over 12 months.
This means you pay the same amount for every bill, making it easier for you to budget and putting you in control.
 

Control-a-bill is available to all existing and new Genesis residential customers for electricity, reticulated natural gas and/or bottled LPG supply, provided you are not in arrears on any of your energy accounts.

You can sign-up to our Control-a-bill payment option on any of your current Genesis plans, simply give us a call and we can help arrange this for you.

How is my Control-a-bill amount calculated?

Your payment amount is calculated based on your average energy consumption and takes into account any balance on your account. If your previous usage is not available this will be estimated based on the information you provide. We will review your Control-a-bill arrangement at least once every 12 months, or sooner if it appears that your payments are not covering your usage. If your account is in credit or debit when we complete the review, your fixed payments may be adjusted accordingly.

For Control-a-bill why do I have to pay via direct debit?

Control-a-bill is a fixed (auto) direct debit payment option only. We cannot set-up Control-a-bill via any other payment method. Note, we will need your direct debit details and the agreed Control-a-bill payment amount and frequency to be able to process and calculate your first month's payment.
 
What payment options can I choose?
 
You can choose your payment date and how often you pay (weekly, fortnightly or monthly) and we'll simply work out what your payment amounts will be based on this. 

How will I be invoiced/billed by Genesis?

You'll be billed monthly regardless of whether your Control-a-bill payments are weekly, fortnightly or monthly. Your Control-a-bill payment(s) will show up on your Genesis monthly invoice as ‘Direct Debit Auto' line item(s).

What if I'm paying too much and my account is in credit can I get a refund?

You may request for a credit balance to be refunded. This will be at our discretion and your payment amounts may need to increase to ensure that your usage is covered.

What if I'm paying too little and my account has a debit amount, what does this mean?

If we see your account is in debit your fixed payments may be adjusted up accordingly to correct this. We'll notify you prior to changing it. We may also request your debit balance to be paid off.

Who reviews and adjusts my payments?

We will review your Control-a-bill arrangement at least once every 12 months, or sooner if it appears that your payments are not covering your usage. But you're best to keep an eye on it too. If your account is in credit or debit when we complete the review, your fixed payments may be adjusted up or down to cover your energy consumption. We also may request any debit balance be paid off.

How will I know my payments have been adjusted?

If your payment amounts are adjusted, we will advise you at least 10 days prior to the date the new amount becomes effective.

Can I cancel a scheduled Control-a-bill payment?

You are not able to cancel a scheduled payment, as your regular Control-a-bill payments are set to be consistent with the amount of energy that you use. You can defer a scheduled payment by up to five days.

Can I cancel my Control-a-bill arrangement but remain a Genesis Customer?

If you wish to cancel your Control-a-bill arrangement, please contact us at least two business days before your next payment is due, and you can revert to regular monthly invoicing. Any debit or credit amount on your account will be applied to your next energy bill.

What if my bank account details change or I want to change the frequency/amount of my payments?

Call us at least two business days before your payment is due and let us know so that we can update your details and ensure that your arrangement can continue without any interruptions.

Can I transfer my Control-a-bill to a new address?

If you change address and you request or authorise us to transfer your Control-a-bill arrangement from your old address to the new one, you will not need to create a new arrangement.

What will happen if I miss a payment?

If you miss any of your Control-a-bill payments, we may cancel the Control-a-bill arrangement and advise you in writing. A late payment fee and/or a dishonour fee may also be applied to your account. If you wish to resume a Control-a-bill arrangement, please contact us to discuss.

What if I am paying too much or too little?

We will monitor your payments to ensure that they align with your energy consumption, subject to seasonal changes, and will contact you to discuss if there is any misalignment. Alternatively, you can contact us if you feel that you are paying too much or too little and we can review your payment amount.