Contact & Support


As a generator and retailer of electricity, and provider of gas, we are classified as an Essential Service by the Government.

We are committed to supporting our customers, our people, and New Zealand through this time. Please check our website regularly for updates.

During restrictions, please note the following regarding Bottled Gas orders:

  • We continue to deliver LPG Bottled Gas - there is no need to panic buy & store
  • If you need to order gas, you can do this through the Energy IQ App
  • Please keep a safe 2m distance from your delivery driver, we are taking safety precautions and our staff are fully kitted with PPE
  • Do not touch the gas bottles once they have been delivered
  • Some areas may experience delays due to demand. Please be kind to our drivers who are doing their best to get orders out.

Please take care New Zealand, we’re here for you.

Genesis’ Care Package

Our Care Package has been extended to include anyone financially impacted by COVID-19, in addition to those who are medically dependent, elderly or in hardship.

Through our Care Package, we’ll help you in the following ways:

  • Payment plan: We want to make sure your debt doesn’t get out of control so will tailor a realistic payment plan that works for you.
  • Making payments: If your bill is due in the next 7 days and you are worried about being able to make payments, please contact us
  • Medically dependent: We’ll support you if you have critical medical equipment powered by mains electricity, or you rely on electricity supply because of your age, health or disability, just let us know. To speak with us about critical medical supply, please call us on 0800 300 400.

Energy management with Energy IQ

We know you’ll be spending more time at home and may want to understand more about your energy habits. Energy IQ provides information about your energy usage, along with forecasted usage (and spend) to help you keep track and manage your costs. Here are some of the things you can do in Energy IQ.


Looking for activities for kids to do at home?

Genesis School-gen has loads of fun educational activities and experiments to help keep kids engaged and learning while they're at home.

Bookmark this page and check back for the most up-to-date information. You can also follow us on Facebook.

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