How Power Shout works
Power Shout hours give you the flexibility to enjoy free electricity anytime you like.* Save them up or spend them as you get them, the choice is yours.
You can get a Power Shout in lots of ways like offers, prizes and even surprises being added to your balance.
Make the most of your Power Shout
Our most-loved reward is certainly helping Kiwi families. As customer Paddy put it, “Free power when I need it, what’s not to love.”
What will you do?
Use a Power Shout to run the dryer on those pesky, wet days. Need a working bee? Get the leaf blower, water blaster and power tools going. The glory of Power Shout is that it’s for you to use however and whenever you like*.
Looking for a Power Shout?
Don't miss out!
- 10+ Million Power Shout hours given to Genesis customers
- Over 150,000 Genesis customers have enjoyed Power Shout hours
Make sure you're signed up to receive promotional offers from us, so you don't miss out on your Power Shout offers and more. Sign up in Energy IQ.
Turn back the clock on your Power Shout
You can easily backdate the start of your Power Shout to the beginning of the hour you’re in. If it’s 7.21pm and your appliances have been on the go since 7pm, no worries. Pop into Energy IQ, and start your Power Shout booking from the hour you’re in. Your free power will begin from then.
Got some questions?
There are a few ways you can accept Power Shout:
- Emails - if you’re signed up to receive promotional emails from us
- Notifications in Energy IQ – if you’re registered to Energy IQ with active notifications
- Energy IQ - when you log in and go into the Power Shout section you’ll see an offer waiting for you
Energy IQ is the only place you can redeem your Power Shout, either use the app or do it online.
Hit ‘Accept offer’ and free hours will be added to your balance.
Once you’ve accepted a Power Shout offer, you’ve got 24 months to book and use your free power before it expires.
A redeemed Power Shout will apply as a credit to your account and will be applied to your next applicable bill.
You can access the Power Shout screen via the Energy IQ App and Web, under the Profile icon (iOS) or the drop-down menu (Android). If you have downloaded the Energy IQ app, please check you have updated to the latest version.
You can delete a booking up until the booking period ends. If you delete it, the Power Shout hours will be added back to your balance and you can rebook for another time.
However, if you remember your booking after it has already finished, unfortunately you’re not able to delete it and rebook.
All eligible properties on your account will be selectable when you book a Power Shout. You can choose which property you’d like to receive the free hours.
You can view your Power Shout balance in Energy IQ and this will show you how many hours you have available.
Does the amount of free electricity I receive for each Power Shout change?
Power Shout is our way of saying thanks for being a Genesis customer. The amount of free hours we offer may differ with each Power Shout. We’ll let you know how many free hours of electricity you can expect to receive in the invitation or when you are presented with an offer in Energy IQ.
Yes, as long as your new home has a smart meter, and your account is still eligible, when you move address you will keep all the available hours in your balance. If you have booked a Power Shout for after the date you close your account for that address, these bookings will be cancelled, and the hours credited back to your Power Shout balance for you to use at your new address.
We're suggesting that when you do need to use power, whether it's for everyday use or if you need to use more than usual, you choose a date and time that suits you, so we can credit back the hours.
We also encourage customers to use their power responsibly. Check out our Eco Tracker function in Energy IQ. It shows carbon emission levels from the entire country's electricity generation calculated in real time. The forecast helps you know when to switch on, reduce, or delay using energy-hungry appliances (like dryers) to help lower carbon emissions. If every Kiwi does their bit, we're closer to a lower-carbon future.
Your Power Shout credit will be indicated on your Usage charts in the Energy IQ app and desktop version. It can take up to seven days for this to show. Your usage will still be invoiced as per usual, then a credit will be applied on your next bill.
You’ll get Power Shouts for all sorts of reasons, here are just some of the ways you can get them:
- From time to time, we’ll send you Power Shout offers, just accept them in your Energy IQ app.
- Move to a new place with us and get Power Shouts as a housewarming gift.
- Win competitions and prize draws – follow us on Facebook.
Power Shout hours are only available through Energy IQ and these are only available for residential electricity accounts with a smart meter, on an eligible electricity plan.
Power Shout is our way of saying thanks for being a Genesis customer. The number of free hours we offer may differ with each Power Shout. We’ll let you know how many free hours of electricity you can expect to receive in the invitation or when you are presented with an offer in Energy IQ.
You’ve got 24 months to use your hours from when you receive them into your balance, but don’t worry we will notify you before your hours will expire.